Key Account Liaison Officer

1 month ago


Silverwater, New South Wales, Australia GFG-Alliance Full time

About GFG-Alliance


GFG-Alliance is a leading player in the steel industry, with a strong presence in the market. Our company is committed to providing high-quality products and services to our customers.


Job Description:


We are seeking an experienced Customer Service Officer to join our team in Silverwater. As a Customer Service Officer, you will be responsible for managing customer enquiries, building and maintaining customer relationships, and ensuring excellent customer service standards are met.


The successful candidate will have experience in retail sales/customer service and administration, as well as excellent interpersonal and customer service skills. You will also be proficient in Microsoft Office and SAP system, or similar software.


Responsibilities:



  • Manage customer enquiries via phone, email, and in person
  • Build and maintain customer relationships
  • Maintain stock levels
  • Process cash sales, quotes, and orders
  • Merchandise
  • Receive stock and check invoices
  • Maximise sales opportunities
  • Perform general administration duties

Required Skills and Qualifications:



  • Retail customer service/sales and administration experience
  • Excellent interpersonal and customer service skills
  • Microsoft Office and SAP system experience highly regarded
  • A high level of communication skills

Benefits:



  • This is a Monday to Friday role with some paid overtime as required
  • An exciting opportunity for someone looking to build on their existing customer service/sales experience
  • A chance to work closely with both Sales and Operations teams

Salary: $65,000 - $75,000 per annum, depending on experience.


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