Business Development Coordinator for Gaming Operations

4 weeks ago

Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time
Job Overview:
A Sales Success Coordinator is required to support the sales team in a high growth business at LNW Gaming ANZ Pty Ltd. The role is pivotal in ensuring customer orders are processed accurately, efficiently, and effectively to deliver exceptional customer experiences.

Responsibilities:
  • Ensure timely processing of sales opportunities, quotes, and orders in the CRM system.
  • Maintain data integrity in the CRM system by conducting routine clean-ups of obsolete data and updating venue information based on government agency reports.
  • Liaise with the Sales team via phone and email, responding to enquiries in a timely manner.
  • Coordinate with internal departments to ensure all processes are complete for setting up new customers in the CRM system so quotes and orders can be processed.
  • Update price lists, product library, and truck register in the CRM system.
  • Process customer sponsorship requests and other customer-related agreements outside of the CRM, obtaining internal approvals as required.
  • Pipeline management – ensure accurate data for reporting via weekly maintenance calls to Account Managers.
  • Compile and analyze CRM sales-related data and generate reports for management as requested.
  • Routinely cross-check data with Finance on deferred revenue, promotions, purchasing agreements, and allocated conversion pool consumption.
  • Collaborate with Sales, Marketing, and Operations teams to improve the customer experience.
  • Act as a point-of-resource to other departments in the company relating to customers and the CRM system.

Requirements:
To succeed in this role, you will require:
  • Quality: Ensure work is free from errors and meets the highest standards of quality.
  • Efficient and Productive: Meticulous attention to detail in all facets of work to identify potential issues early.
  • Consistency and Reliability: Ability to focus on detail to deliver consistent and reliable outcomes.
  • Problem-Solving: Proven ability to identify, prioritize, and select alternatives for a solution.
  • Compliance and Risk Management: With strict regulatory requirements, attention to detail ensures compliance with laws and regulations, mitigating risks and avoiding penalties.
  • Sales and Stakeholder Trust: Ability to build rapport with sales, ops, finance to deliver precise and accurate work, as well as be a team player while also having the ability to work independently.

Technical Requirements:
The ideal candidate will have experience with Microsoft Office applications, particularly Excel, and knowledge of CRM or ERP systems.

Why Work with Us:
LNW Gaming ANZ Pty Ltd offers a competitive salary range of AU$80,000 - AU$110,000 per annum, depending on experience.

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