Sales Success Business Operations Coordinator

3 weeks ago

Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time
Exceptional Opportunity for a Sales Success Business Operations Coordinator

About Light & Wonder ANZ

We are a leading gaming company in the ANZ region, delivering unforgettable experiences that captivate players worldwide. Our team of over 6,000 passionate individuals is at the forefront of innovation in the gaming industry.

Job Summary

We are seeking an experienced and meticulous Sales Success Business Operations Coordinator to join our team. This pivotal role supports the sales team in a high-growth business, ensuring customer orders are taken from opportunity to production accurately, efficiently, and effectively to deliver the highest customer experience.

Duties and Responsibilities

  • Ensure accurate and timely processing of sales opportunities, quotes, and orders in CRM system.
  • Maintain data integrity in CRM system, including conducting routine clean-ups of obsolete data and updating venue information per government agency reports.
  • Liaise with the Sales team via phone and email, answering all enquiries in a timely manner.
  • Coordinate with internal departments to ensure all processes are complete for setting up new customers in CRM system so quotes and orders can be processed.
  • Update price lists, product library, and truck register in CRM system.
  • Process customer sponsorship requests and other customer-related agreements outside of CRM, obtaining internal approvals as required.
  • Pipeline management – ensure accurate data for reporting via weekly maintenance calls to Account Managers.
  • Compile and analyze CRM sales-related data and generate reports for management as requested.
  • Routinely cross-check data with Finance on deferred revenue, promotions, purchasing agreements, and allocated conversion pool consumption.
  • Collaborate with Sales, Marketing, and Operations teams to improve the customer experience.
  • Act as a point-of-resource to other departments in the company relating to customers and the CRM system.

Knowledge, Skills, and Abilities

  • Quality: Ensure work is free from errors and meets the highest standards of quality.
  • Efficient and Productive: Meticulous attention to detail in all facets of work ensuring identification of potential issues early.
  • Consistency and Reliability: Ability to focus on detail to deliver consistent and reliable outcomes.
  • Problem-Solving: Proven ability to identify, prioritize, and select alternatives for a solution.
  • Compliance and Risk Management: With strict regulatory requirements, attention to detail ensures compliance with laws and regulations, mitigating risks, and avoiding penalties.
  • Sales and Stakeholder Trust: Ability to build rapport with sales, ops, finance to deliver precise and accurate work, as well as be a team player while also having the ability to work independently.

Technical / Systems Experience

  • Experience with Microsoft Office applications with a strong knowledge of Excel.
  • Experience with CRM or ERP systems highly regarded.

About the Role

This role offers a competitive salary package of $90,000 - $110,000 per annum, depending on experience, plus benefits, including flexible working arrangements, company-paid parental leave, and access to LinkedIn learning suite.

What We Offer

  • A dynamic and innovative work environment.
  • The opportunity to work with a global leader in the gaming industry.
  • Ongoing training and development opportunities.
  • A comprehensive rewards and recognition program.
  • A positive and inclusive workplace culture.

How to Apply

If you're a motivated and organized individual looking for a challenging role in a fast-paced environment, please submit your application, including your resume and a cover letter, to [insert contact details].

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