Senior Sales Operations Coordinator

4 weeks ago

Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time
About LNW Gaming ANZ Pty Ltd

At LNW Gaming ANZ Pty Ltd, we are a leading cross-platform global gaming company that delivers unforgettable experiences to captivate players worldwide. With a team of over 6,000 passionate individuals, we are at the forefront of innovation in the gaming industry.

Job Summary

We are seeking an experienced and meticulous Sales Success Coordinator to join our team. This pivotal function supports the sales team in a high growth business, ensuring customer orders are taken from opportunity to production accurately, efficiently, and effectively to deliver the highest customer experience.

Duties and Responsibilities
  • Ensure accurate and timely processing of sales opportunities, quotes, and orders in CRM system.
  • Maintain data integrity in CRM system, including conducting routine clean-ups of obsolete data and updating venue information per government agency reports.
  • Liaise with the Sales team via phone and email, answering all enquiries in a timely manner.
  • Coordinate with internal departments to ensure all processes are complete for setting up new customers in CRM system so quotes and orders can be processed.
  • Update price lists, product library, and truck register in CRM system.
  • Process customer sponsorship requests and other customer-related agreements outside of CRM, obtaining internal approvals as required.
  • Pipeline management – ensure accurate data for reporting via weekly maintenance calls to Account Managers.
  • Compile and analyse CRM sales-related data and generate reports for management as requested.
  • Routinely cross-check data with Finance on deferred revenue, promotions, purchasing agreements, and allocated conversion pool consumption.
  • Collaborate with Sales, Marketing, and Operations teams to improve the customer experience.
  • Act as a point-of-resource to other departments in the company relating to customers and the CRM system.
Knowledge, Skills, and Abilities
  • Quality: Ensure work is free from errors and meets the highest standards of quality.
  • Efficient and Productive: Meticulous attention to detail in all facets of work, ensuring identification of potential issues early.
  • Consistency and Reliability: Ability to focus on detail to deliver consistent and reliable outcomes.
  • Problem-Solving: Proven ability to identify, prioritise, and select alternatives for a solution.
  • Compliance and Risk Management: With strict regulatory requirements, attention to detail ensures compliance with laws and regulations, mitigating risks and avoiding penalties.
  • Sales and Stakeholder Trust: Ability to build rapport with sales, ops, finance to deliver precise and accurate work, as well as be a team player while also having the ability to work independently.
Technical / Systems Experience
  • Experience with Microsoft Office applications, with a strong knowledge of Excel.
  • Experience with CRM or ERP systems highly regarded.
Why Join Us?
  • Exceptional Talent: Join forces with some of the brightest minds in the industry and unleash your full potential.
  • Global Impact: Be part of a truly global team and make your mark on the gaming landscape worldwide.
  • Innovative Culture: Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming.
  • Endless Opportunities: Whether you're a seasoned industry professional or just starting your career, LNW Gaming ANZ Pty Ltd offers endless opportunities for growth, development, and advancement. With a wide range of roles and career paths available, the possibilities are limitless.
  • Positive Impact: Beyond creating unforgettable gaming experiences, LNW Gaming ANZ Pty Ltd is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work.
  • Passionate Community: Join a community of passionate gamers and industry professionals who share your love for gaming and commitment to excellence.
What We Offer
  • A competitive salary of AUD $80,000 - $100,000 per annum, depending on experience.
  • A comprehensive benefits package, including flexible working arrangements, company-paid parental leave, and access to LinkedIn learning suite.
  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a global gaming leader and make a meaningful contribution to the industry.

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