Order Fulfillment Manager Lead
3 weeks ago
About Us: Light & Wonder is a leading gaming technology company that creates innovative products and content for casinos and operators worldwide. Our Gaming team builds cutting-edge solutions that shape the future of land-based gaming.
Key Responsibilities:
- Lead a high-performing team to achieve exceptional customer service and order fulfillment results.
- Establish performance benchmarks and coach team members to meet KPIs.
- Maintain effective relationships with internal and external customers, resolving conflicts and handling escalations.
- Review and recommend improvements to order configuration and dispatch processes.
- Drive timely and effective responses to customer needs, ensuring seamless order experiences.
- Engage in continuous improvement activities to capitalize on growth opportunities.
Requirements:
- 5+ years' experience in customer service or order fulfillment management within a manufacturing/warehouse environment.
- Diploma or Bachelor's degree in a technical discipline with tertiary qualifications in Management.
- Lean implementation experience with a proven track record of successful projects in production environments.
What We Offer: Competitive salary estimated at $120,000 AUD per annum, along with excellent benefits, including comprehensive health insurance, generous leave policies, and career development opportunities.
This role offers an exciting chance to lead a team and contribute to the success of Light & Wonder Gaming ANZ Pty Ltd. If you have strong leadership skills, a passion for customer service, and a drive for innovation, please apply.
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