Customer Service Liaison Specialist

3 weeks ago


Silverwater, New South Wales, Australia GFG-Alliance Full time

We are seeking an experienced Customer Service Liaison Specialist to join our successful and tight-knit team in our Silverwater branch. This is a customer-facing role within our showroom, where you will work closely with both our Sales and Operations teams to ensure customers have a positive experience with Infrabuild Steel Centre.

This is a Monday to Friday role with some paid overtime as required. You will be responsible for managing customer enquiries via phone, email, and in-person, building and maintaining customer relationships, maintaining stock levels, processing cash sales, quotes, and orders, merchandising, receiving stock and checking invoices, and maximising sales opportunities.

Our ideal candidate will be an experienced retail sales/customer service representative with strong attention to detail, excellent communication skills, and the ability to problem-solve and provide customer solutions. To be successful in this role, you will have:

  • Retail customer service/sales and administration experience
  • Excellent interpersonal and customer service skills, and the ability to establish strong rapport
  • Microsoft Office & SAP system experience highly regarded
  • A high level of communication skills and the ability to deal with both internal and external stakeholders

In return for your hard work and dedication, we offer a competitive salary of around $70,000 - $80,000 per annum, depending on experience, plus additional benefits including professional development opportunities and a supportive team environment.



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