Client Services Officer
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Officer. In this role, you will be the first point of contact for Australian Apprentices and employers, providing exceptional customer service and administrative support.
Key Responsibilities- Deliver exceptional customer service through efficient and effective communication, responding to phone calls, emails, and face-to-face contacts.
- Monitor and manage apprenticeship service email inboxes, providing timely and accurate responses.
- Provide general information and advice on Apprenticeships, incentives, and available supports to employers and apprentices.
- Support employers and apprentices in accessing and using the department's Apprenticeships Data Management System (ADMS).
- Provide quality client support and administrative assistance to management, field staff, and the administration team as required.
- Previous experience in administration or client service role.
- Strong data entry skills, attention to detail, and ability to produce accurate work.
- Ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
- Time management, organisational skills, and ability to plan and prioritise to achieve outcomes.
- Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
- Excellent communication skills with well-developed verbal and written skills.
- Excellent computer literacy, including the use of Office365 and Client Record Management systems.
- Generous achievement incentives for high performers.
- Salary Packaging options to increase your pay.
- An additional day off to celebrate your Birthday.
- Access to an additional one week of paid leave each year, through SYC loyalty leave.
- Discounted Corporate Private Health Cover.
- Access to our free and confidential Employee Assistance Program.
- Special discounts on memberships and fitness activities through Goodlife, Fitness First, and Zap Health Clubs.
- Special benefits with Beaurepaires.
SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via email.
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