Client Services Officer
1 month ago
As a Client Services Officer at SYC, you will be the first point of contact for Australian Apprentices and employers. Your exceptional customer service skills will be essential in delivering quality support and administrative assistance to our clients.
Key Responsibilities
- Deliver exceptional customer service and respond to phone calls, emails, and face-to-face contacts efficiently.
- Monitor and manage apprenticeship service email inboxes.
- Provide general information and advice on Apprenticeships, incentives, and available supports.
- Support employers and apprentices in accessing and using the department's Apprenticeships Data Management System (ADMS).
- Provide quality client support and administrative assistance to management, field staff, and the administration team as required.
About You
We are looking for a customer-focused individual with a 'can do' attitude and excellent communication skills. You will have strong attention to detail, the ability to work in a fast-paced environment, and be able to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
What We Offer
- Generous achievement incentives for high performers.
- Salary Packaging options to increase your pay.
- An additional day off to celebrate your Birthday.
- Access to special discounts on memberships and fitness activities through Goodlife, Fitness First, and Zap Health Clubs.
- Enjoy special benefits with Beaurepaires.
About SYC
SYC exists to help everyone succeed. We are a non-profit human services organisation that invests back into the Australian community, helping tens of thousands of people every year with housing, education, and employment. To learn more about us, visit our website: https://www.syc.net.au/services/employment#AAAS
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