Field Service Engineer

7 days ago

Kent Town, South Australia Wabtec Full time

About Wabtec

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail industry. With a rich history spanning nearly four centuries, the company has developed unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital rail and transit ecosystems.

Our Mission

We are committed to creating transportation solutions that move and improve the world. Our team of experts is dedicated to delivering better outcomes for global customers by speaking the language of the industry.

What We Offer

  • Permanent full-time position with competitive remuneration
  • Rewards & Recognition Program
  • Discounted health insurance with Medibank
  • Novated Leasing with Custom Fleet
  • Lifestyle discounts with various partners
  • Access to our Employee Assistance Program

Job Summary

This role reports to the Operations Director and is based in Queensland or Kent Town. As a Field Service Engineer, you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining, and repairing wayside monitoring equipment (Vision and Acoustic systems) in the rail industry.

Key Responsibilities

  • Mandatory requirement to be able to travel frequently and work in the field (one week per month)
  • Perform preventative maintenance in accordance with company standards, compliance standards, and customer requirements
  • Ensure timely completion of Service Requests, including the associated service ticket closure requirements and timesheets
  • Install equipment in a high-quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards, and customer requirements
  • Update and maintain asset management records and register
  • Provide timely and professional support to customers in the form of:
    • Routine system and data quality monitoring
    • Technical support – remote and infield
    • Routine site visits
    • Non-routine (corrective) site visits
    • Software deployment
    • New system installation
  • Provide timely and professional engineering support to the business in the form of:
    • Identifying, testing, and implementing new/alternative/replacement components for the KinetiX suite of products
    • Producing technical documentation/procedures
    • Developing good working relationships with customers and leveraging these to assist in developing new and repeat business
    • Helping establish, improve, and maintain quality control processes and systems and documentation
    • Retaining ownership of the service requests and problems until they are resolved
    • The Field Service Engineer is required to keep the customer and service manager informed on progress
    • Keeping management and commercial account managers fully aware of all developments in the installed base
    • Managing time appropriately based on job urgency, part availability, and customer expectations

Requirements

  • Customer-focused work ethic
  • Ability to follow and enforce quality processes
  • Electronic/Electrical Engineering, Electronics Technician, or equivalent electrical trade
  • Strong mechanical aptitude is required
  • The role will have a strong focus on Electronic, Vision, Laser, and Acoustic systems
  • Networking & PC skills experience is required
  • Experience working in the rail industry or equivalent heavy industry/technical industry
  • Excellent English verbal and written communication skills
  • Ability to synthesize complex issues and communicate in simple messages
  • Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)
  • Excellent organizational and time management skills
  • The ability to travel across Australia & NZ is required. Global travel may be required to support installation works.
  • Possess a valid Australian C Class Drivers License
  • Competency in the installation, setup, maintenance, and troubleshooting of software, electrical, and mechanical systems
  • Competency in the use of common mechanical and electrical discipline hand tools
  • Competency in the use of Microsoft Windows operating systems and the Microsoft Office suite of products
  • Ability to create formal documentation: e.g., information request responses, quotations, work instructions, product documentation
  • The ability to work under pressures of weekly, monthly, and project deadlines
  • Installation, configuration, and maintenance of server systems, including operating systems

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