Field Service Engineer

1 month ago

Kent Town, South Australia Wabtec Full time
About Wabtec

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a rich history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining, and repairing wayside monitoring equipment (Vision and Acoustic systems) in the rail industry.

Key Responsibilities
  • Perform preventative maintenance in accordance with company standards, compliance standards, and customer requirements.
  • Ensure timely completion of Service Requests, including the associated service ticket closure requirements and timesheets.
  • Install equipment in a high-quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards, and customer requirements.
  • Update and maintain asset management records and register.
  • Provide timely and professional support to customers in the form of routine system and data quality monitoring, technical support – remote and infield, routine site visits, non-routine (corrective) site visits, software deployment, and new system installation.
  • Provide timely and professional engineering support to the business in the form of identifying, testing, and implementing new/alternative/replacement components for the KinetiX suite of products, producing technical documentation/procedures, and developing good working relationships with customers to assist in developing new and repeat business.
  • Help establish, improve, and maintain quality control processes and systems and documentation.
  • Retain ownership of the service requests and problems until they are resolved.
Requirements
  • Customer-focused work ethic.
  • Ability to follow and enforce quality processes.
  • Electronic/Electrical Engineering, Electronics Technician, or equivalent electrical trade.
  • Strong mechanical aptitude is required.
  • The role will have a strong focus on Electronic, Vision, Laser, and Acoustic systems.
  • Networking & PC skills experience is required.
  • Experience working in the rail industry or equivalent heavy industry/technical industry.
  • Excellent English verbal and written communication skills.
  • Ability to synthesize complex issues and communicate in simple messages.
  • Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).
  • Excellent organizational and time management skills.
  • The ability to travel across Australia & NZ is required. Global travel may be required to support installation works.
  • Possess a valid Australian C Class Drivers License.
  • Competency in the installation, setup, maintenance, and troubleshooting of software, electrical, and mechanical systems.
  • Competency in the use of common mechanical and electrical discipline hand tools.
  • Competency in the use of Microsoft Windows operating systems and the Microsoft Office suite of products.
  • Ability to create formal documentation: e.g., information request responses, quotations, work instructions, product documentation.
  • The ability to work under pressures of weekly, monthly, and project deadlines.
  • Installation, configuration, and maintenance of server systems including operating systems.
About You

We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and has a strong background in electrical and mechanical systems. If you have a customer-focused work ethic, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply.

We are an equal opportunities employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation, please let us know.

  • Field Service Engineer

    1 month ago

    Kent Town, South Australia Wabtec Full time

    Job Title: Field Service EngineerWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. As a Field Service Engineer, you will play a critical role in ensuring the smooth operation of our railway equipment and systems.Key Responsibilities:Perform preventative maintenance...

  • Field Service Engineer

    2 weeks ago

    Kent Town, South Australia Wabtec Full time

    Job Title: Field Service EngineerWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. As a Field Service Engineer, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our railway equipment.Key...

  • Field Service Engineer

    3 weeks ago

    Kent Town, South Australia Wabtec Full time

    Job Title: Field Service EngineerWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. As a Field Service Engineer, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our railway equipment.Key...

  • Field Service Engineer

    3 weeks ago

    Kent Town, South Australia Wabtec Full time

    About WabtecWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a rich history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the...

  • Field Service Engineer

    2 months ago

    Kent Town, South Australia Wabtec Full time

    About WabtecWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail industry. With a rich history spanning nearly four centuries, the company has developed unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the...

  • Field Service Engineer

    1 month ago

    Kent Town, South Australia Wabtec Full time

    About the RoleWabtec Corporation is a leading global provider of equipment, systems, and digital solutions for the rail industry. As a Field Service Engineer, you will play a critical role in ensuring the smooth operation of our customers' rail networks.Key ResponsibilitiesPerform preventative maintenance on wayside monitoring equipment, including Vision and...

  • Field Service Engineer

    1 week ago

    Kent Town, South Australia Wabtec Full time

    About the RoleWabtec Corporation is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing wayside...

  • Field Service Engineer

    7 days ago

    Kent Town, South Australia Wabtec Full time

    About the RoleWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. We are seeking a highly skilled Field Service Engineer to join our team in Queensland or Kent Town. As a Field Service Engineer, you will be responsible for developing and maintaining strong...

  • Field Service Engineer

    1 month ago

    Kent Town, South Australia Wabtec Full time

    About the RoleWabtec Corporation is a leading global provider of equipment, systems, and digital solutions for the rail industry. We are seeking a highly skilled Field Service Engineer to join our team in Queensland or Kent Town.Key ResponsibilitiesDevelop and maintain strong relationships with internal and external customersDrive customer satisfaction...

  • Senior Systems Project Engineer

    7 days ago

    Kent Town, South Australia Brunel Full time

    At Brunel, we are seeking a highly skilled Senior Systems Project Engineer to join our team. As a key member of our engineering team, you will be responsible for managing and owning customer technical requests, applying advanced data, vibroacoustic expertise, and deep system knowledge.Key Responsibilities:Manage and own customer technical requests, applying...

  • Senior Systems Project Engineer

    6 days ago

    Kent Town, South Australia Brunel Full time

    At Brunel, we are seeking a highly skilled Senior Systems Project Engineer to join our team. As a key member of our engineering team, you will be responsible for managing and owning customer technical requests, applying advanced data, vibroacoustic expertise, and deep system knowledge.Key Responsibilities:Manage and own customer technical requests, applying...

  • Senior Systems Project Engineer

    1 week ago

    Kent Town, South Australia Brunel Full time

    As a Senior Systems Project Engineer at Brunel, you will be responsible for managing and owning customer technical requests, applying advanced data, vibroacoustic expertise, and deep system knowledge. You will lead technical discussions with customers to identify user requirements and drive new product initiatives.Key Responsibilities:Manage and own customer...

  • Client Services Officer

    1 week ago

    Kent Town, South Australia SYC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Services Officer. In this role, you will be the first point of contact for Australian Apprentices and employers, providing exceptional customer service and administrative support.Key ResponsibilitiesDeliver exceptional customer service through...

  • Client Services Officer

    7 days ago

    Kent Town, South Australia SYC Full time

    About the RoleAs a Client Services Officer at SYC, you will be the first point of contact for Australian Apprentices and employers. Your exceptional customer service skills and administrative support will play a crucial role in delivering quality services and achieving successful apprenticeship outcomes.Key ResponsibilitiesDeliver exceptional customer...

  • Client Services Officer

    6 days ago

    Kent Town, South Australia SYC Full time

    About the RoleAs a Client Services Officer at SYC, you will be the first point of contact for Australian Apprentices and employers. Your exceptional customer service skills will be essential in delivering quality support and administrative assistance to our clients.Key ResponsibilitiesDeliver exceptional customer service and respond to phone calls, emails,...

  • Client Services Officer

    3 days ago

    Kent Town, South Australia SYC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Client Services Officer to join our team at SYC. As the first point of contact for Australian Apprentices and employers, you will provide exceptional administrative support and guidance to ensure successful apprenticeship outcomes.Key Responsibilities:Deliver exceptional customer service...

  • CPAP Specialist

    3 weeks ago

    Kent Town, South Australia CLM Sleep Co. Pty Ltd Full time

    About CLM Sleep Co. Pty LtdWe are a leading provider of sleep apnea solutions, dedicated to helping individuals achieve better sleep and improve their overall health. Our team of experts is committed to delivering exceptional service and support to our patients.Job SummaryWe are seeking a highly motivated and experienced Sleep Apnea Consultant to join our...

  • Accounts and Financial Operations Coordinator

    2 months ago

    Kent Town, South Australia Harrison McMillan Full time

    About Harrison McMillanHarrison McMillan is a respected engineering consultancy firm with a strong presence in South Australia and Queensland. Our company is known for delivering innovative solutions across various industries, including residential, commercial, education, government, healthcare, aged care, and mining sectors.About the RoleThe Accounts...

  • Administrative Coordinator

    3 weeks ago

    Kent Town, South Australia Frontline Construction Australia Full time

    About the RoleWe are seeking a highly motivated and organized Administration Officer to join our dynamic team in Kent Town. As an Administration Officer, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our business.Key ResponsibilitiesManage customer bookings and...

  • Accounts and Administration Officer

    4 weeks ago

    Kent Town, South Australia Harrison McMillan Full time

    About the RoleThe Accounts Officer will play a crucial role in supporting the day-to-day financial operations of our company. This includes accurately managing the invoicing process, addressing any payment issues, and assisting in the tracking and monitoring of Work in Progress (WIP) reports in collaboration with the team.Key ResponsibilitiesManage the...