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Client Services Officer
1 month ago
As a Client Services Officer at SYC, you will be the first point of contact for Australian Apprentices and employers. Your exceptional customer service skills and administrative support will play a crucial role in delivering quality services and achieving successful apprenticeship outcomes.
Key Responsibilities
- Deliver exceptional customer service, responding to phone calls, emails, and face-to-face contacts in a timely and efficient manner.
- Monitor and manage apprenticeship service email inboxes, ensuring prompt and accurate responses.
- Provide general information and advice on Apprenticeships, incentives, and available supports to employers and apprentices.
- Support employers and apprentices in accessing and using the department's Apprenticeships Data Management System (ADMS).
- Offer quality client support and administrative assistance to management, field staff, and the administration team as required.
About You
We are looking for a customer-focused individual with a 'can do' attitude and excellent communication skills. You will have strong attention to detail, the ability to work in a fast-paced environment, and be willing to complete a Working with Children Check and National Police Check. If you are passionate about providing excellent client service and meeting client needs, we encourage you to apply.
What We Offer
- Generous achievement incentives for high performers.
- Salary Packaging options to increase your pay.
- An additional day off to celebrate your birthday.
- Access to discounted Corporate Private Health Cover.
- A free and confidential Employee Assistance Program.
- Special discounts on memberships and fitness activities through Goodlife, Fitness First, and Zap Health Clubs.
