Customer Experience Ambassador

6 hours ago


Melbourne, Victoria, Australia Hyatt Full time

At Hyatt, we pride ourselves on delivering exceptional experiences for our guests. As a Customer Experience Ambassador on the front desk at Grand Hyatt Melbourne, you will play a vital role in ensuring that every guest feels welcome and valued.

About the Role

This is an exciting opportunity to join a dynamic team of hospitality professionals who share a passion for delivering 5-star service. As a Front Desk Ambassador, you will be responsible for handling all guest arrival check-ins and departure check-outs, creating memorable and tailored experiences for each guest, and upselling hotel services and outlets.

The Ideal Candidate

  • Previous experience working in a luxury hotel environment
  • A Diploma or Degree in Hospitality or Tourism is highly desirable
  • Unrestricted Australian working rights
  • Experience with the Opera property management system
  • A proven track record of going above and beyond to deliver exceptional customer experiences

What We Offer

As a valued member of the Hyatt team, you can expect a competitive salary range of AU$55,000 - AU$65,000 per annum, depending on experience, plus benefits including training and development opportunities, access to exclusive employee discounts, and a dynamic and supportive work environment.

Become a Part of Our Team

If you are passionate about delivering exceptional customer experiences and have a strong desire to grow your career in the hospitality industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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