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Front Desk Ambassador

2 months ago

Melbourne, Victoria, Australia AccorHotel Full time

Front Office Ambassador

As a Front Office Ambassador, you will be the first and last point of contact for our guests, providing a warm and personalized welcome and farewell. You will be responsible for:

Key Responsibilities:

  • Offering a warm welcome and farewell to our guests
  • Attending to guest's requests quickly and efficiently
  • Parking and retrieving guest vehicles
  • Delivery and collection of guest luggage
  • Assisting guests with directions and other enquiries
  • Delivering personalized service with passion and professionalism
  • Ensuring the highest level of security for guests' luggage and vehicles

Qualifications:

  • A full Driver's licence
  • Experience driving in Australia is an advantage
  • Excellent communication and interpersonal skills
  • Initiate contact and establish rapport easily
  • A friendly disposition and the ability to remain calm in high pressure work situations
  • Demonstrated versatility and initiative in responding to guest requests and situations

Benefits and Perks:

  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels