Enterprise Success Strategist

2 weeks ago

Sydney, New South Wales, Australia Atlassian Full time

About Atlassian

At Atlassian, we're driven by a common purpose: to empower every team to unleash their full potential. Our software solutions cater to diverse work styles and needs, making collaboration possible across the globe.

Job Description

We are seeking an experienced Strategic Customer Success Manager who can foster trusted relationships with C-suite customers, guiding them to achieve maximum value from our platform throughout their lifecycle.

This role involves developing and executing adoption strategies for high-value accounts, driving change management, and expanding customer footprints. You will also mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team.

As a key member of our customer success team, you will be the voice of the customer, providing internal feedback on how Atlassian can better serve its strategic customers.

Key Responsibilities:

  • Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
  • Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.
  • Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
  • Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.
  • Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

Requirements:

To succeed in this role, you will need:

  • 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.
  • Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.
  • Experience balancing a book of business in a customer-facing environment.

Benefits and Perks

Atlassian offers a range of benefits and perks to support you, your family, and your local community. These include health coverage, paid volunteer days, wellness resources, and more.

Estimated Salary Range: $120,000 - $180,000 per year, depending on location and experience.

  • Strategic Enterprise Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Job DescriptionWe are seeking a skilled Strategic Enterprise Success Strategist to join our team.This role involves developing and executing strategic plans to drive customer success and growth. You will work closely with customers, sales teams, and internal stakeholders to ensure seamless adoption and expansion of our Atlassian solutions.

  • Senior Enterprise Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    We are seeking a Senior Enterprise Success Strategist to join our team at Atlassian. This role will play a key part in helping customers realize the value of their Atlassian investment.As a Senior Enterprise Success Strategist, you will engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions. You will use...

  • Enterprise Success Strategist

    1 week ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    This role offers a chance to join a rapidly growing organization, SafetyCulture, as an Enterprise Success Strategist. The company is leading the way in AU, and this position plays a key part in driving customer success.Key Responsibilities:You will be working closely with Strategic and Enterprise customers to understand their business objectives and deliver...

  • Enterprise Account Strategist

    1 week ago

    Sydney, New South Wales, Australia Atlassian Full time

    Unlock Your Potential as an Enterprise Account StrategistAt Atlassian, we're committed to unleashing the potential of every team. As an Enterprise Account Strategist, you'll play a critical role in driving business growth and customer satisfaction.About the Role:We're seeking a seasoned sales professional with 8+ years of quota-carrying experience in...

  • Senior Enterprise Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    At Atlassian, we believe that every team has the potential to achieve greatness. As a Senior Enterprise Success Strategist, you will play a critical role in unlocking this potential by helping our largest and most complex customers succeed with our platform.We are looking for an experienced professional with a strong track record of delivering value to...

  • Enterprise Sales Strategist

    2 weeks ago

    Sydney, New South Wales, Australia SoftwareONE Full time

    Are you looking for a challenging and rewarding career opportunity in sales? SoftwareONE is seeking an experienced Enterprise Sales Strategist to join our team.About the RoleThe Enterprise Sales Strategist will be responsible for building and maintaining strong relationships with our strategic customers, ensuring they receive maximum value throughout their...

  • Enterprise Sales Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Workiva Australia Pty. Ltd. Full time

    Role OverviewWe are seeking an experienced Enterprise Sales Strategist to join our team in Workiva Australia Pty. Ltd.

  • ServiceNow Enterprise Strategist

    1 week ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    About Suncorp Group">We are proud to be a part of the Suncorp Group family, a leading Australian insurance company with a commitment to building futures and protecting what matters.As a ServiceNow Enterprise Strategist, you will play a critical role in driving the success of our ServiceNow platform, leading the strategy and implementation of this technology...

  • Enterprise Sales Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a highly motivated and results-driven Enterprise Sales Strategist to lead our SMB business development efforts in Australia. In this role, you will be responsible for driving sales strategy, execution planning, and landing business for SMB in the area/subsidiary.

  • Enterprise Account Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Canon Full time

    About the RoleWe are seeking an experienced Enterprise Account Strategist to join our team at Canon Australia. This is a field sales role that will report to the Sales Manager – Enterprise & Government.As an Enterprise Account Strategist, you will be responsible for a portfolio of key government & enterprise level clients. You will play a key role in...

  • Senior Enterprise Technology Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Talent International Full time

    Job Title: Senior Enterprise Technology StrategistAbout the RoleWe are seeking an experienced Enterprise Architect to join our team at Talent International.Salary: $1150 per dayJob DescriptionThe successful candidate will play a pivotal role in shaping the technological future of our company, refining the Enterprise Architecture framework and repository,...

  • Enterprise Growth Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Onset Group Full time

    Company OverviewThe Onset Group is a high-growth IT leader that's redefining industry standards. Our innovative solutions empower clients to drive transformative impact and achieve lasting success.About the RoleWe're seeking an experienced Enterprise Growth Strategist to lead and expand one of our flagship enterprise accounts. As a trusted advisor and...

  • Enterprise Account Strategist

    3 weeks ago

    Sydney, New South Wales, Australia S2M Digital Recruitment Full time

    About the RoleWe are seeking a highly skilled Enterprise Account Strategist to join our team at S2M Digital Recruitment.Job SummaryThis is a client-facing role where you will be responsible for managing high volumes of clients and working closely with healthcare organizations and medical professionals to help them realize the full value of their medical...

  • Chief Enterprise Sales Strategist

    4 weeks ago

    Sydney, New South Wales, Australia 101 Proofpoint, Inc. Full time

    About the RoleWe are seeking a seasoned sales executive to join our team as a Chief Enterprise Sales Strategist at 101 Proofpoint, Inc. This is an exciting opportunity for a highly motivated and experienced professional to drive new business growth and expand our customer base.

  • Enterprise Growth Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Symbio Holdings Limited Full time

    About Symbio Holdings LimitedSymbio Holdings Limited is a software company that revolutionizes global communication by providing a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration. With a strong presence in the Asia-Pacific region, our platform offers cutting-edge solutions for diverse industries.Job Title:...

  • SEO Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Online Marketing Gurus Full time

    Welcome to Online Marketing Gurus, a leading agency in Australia with a global presence. We are currently seeking an exceptional SEO Strategist to join our vibrant Enterprise team.Company OverviewWith over three years of experience and a significant investment in digital strategies, we continuously adapt to the fast-evolving online landscape. Our team is...

  • Enterprise Sales Growth Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Humanforce Full time

    Unlock Enterprise Sales GrowthWe are seeking a highly skilled and experienced Enterprise Sales Growth Strategist to join our team at Humanforce.As an Enterprise Sales Growth Strategist, you will be responsible for cultivating a robust pipeline of enterprise opportunities while executing a tried-and-true sales strategy that delivers impressive results across...

  • Enterprise Technology Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Arup Full time

    About ArupArup is a global firm with over 75 years of experience in shaping a better world. Our purpose, shared values, and collaborative approach have set us apart, guiding how we deliver exceptional results for our clients.This role offers an exciting opportunity to join our team as an Enterprise Technology Strategist, responsible for professional project...

  • Digital Growth Strategist for Enterprise Markets

    1 week ago

    Sydney, New South Wales, Australia Canva Full time

    About the RoleWe are seeking a skilled Digital Growth Strategist to lead our efforts in driving enterprise market growth through search engine optimization (SEO). As an Enterprise SEO Lead, you will play a critical role in developing and executing strategies that drive business outcomes and revenue growth.

  • Enterprise Client Growth Strategist

    1 week ago

    Sydney, New South Wales, Australia American Express Full time

    You Lead the Way. We've Got Your Back.At American Express, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. With a strong backing, people and businesses have the power to progress in incredible ways.We prioritize your career growth and provide benefits that...