Senior Enterprise Success Strategist

4 days ago


Sydney, New South Wales, Australia Atlassian Full time

We are seeking a Senior Enterprise Success Strategist to join our team at Atlassian. This role will play a key part in helping customers realize the value of their Atlassian investment.

As a Senior Enterprise Success Strategist, you will engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions. You will use your solution expertise to cut across multiple products and solution practice areas, working with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams.

The ideal candidate will have 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. You will be responsible for developing trusted advisor relationships with customers, guiding them through implementation processes, and ensuring they receive maximum value from our solution throughout their lifecycle.

In this role, you will also be responsible for balancing a book of business in a customer-facing environment, collaborating internally across product, sales, support, and marketing to facilitate a seamless customer experience. Problem-solving skills and a customer-centric mindset are essential for this position.

We offer a competitive salary of $120,000 - $150,000 per year, depending on location and experience. Our benefits package includes health coverage, paid volunteer days, wellness resources, and more. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

We are an equal opportunities employer and welcome applications from diverse candidates. We believe that the unique contributions of all employees create our success. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.



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