Senior Enterprise Success Strategist

3 days ago

Sydney, New South Wales, Australia Atlassian Full time

At Atlassian, we believe that every team has the potential to achieve greatness. As a Senior Enterprise Success Strategist, you will play a critical role in unlocking this potential by helping our largest and most complex customers succeed with our platform.

We are looking for an experienced professional with a strong track record of delivering value to enterprise customers. In this role, you will be responsible for developing trusted advisor relationships with C-suite executives, helping them realize the full potential of our solutions.

You will work closely with our sales and account teams to develop customized success plans that meet the unique needs of each customer. This will involve guiding customers through the implementation process, providing training and support, and ensuring that they are getting the most out of our products.

To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to navigate complex technical environments. You will also need to be able to think strategically, identify opportunities for growth and improvement, and develop creative solutions to complex problems.

We offer a competitive salary of $140,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package that includes health coverage, paid time off, and retirement savings plan.

Required Skills and Qualifications
  • 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.
  • Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.
  • Experience balancing a book of business in a customer-facing environment.
  • Problem-solving skills and a customer-centric mindset.
  • Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Benefits

We offer a comprehensive benefits package that includes:

  • Health coverage
  • Paid time off
  • Retirement savings plan

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