Enterprise Success Strategist

1 month ago

Sydney, New South Wales, Australia SafetyCulture Full time

This role offers a chance to join a rapidly growing organization, SafetyCulture, as an Enterprise Success Strategist. The company is leading the way in AU, and this position plays a key part in driving customer success.

Key Responsibilities:

You will be working closely with Strategic and Enterprise customers to understand their business objectives and deliver ROI throughout the entire customer lifecycle. This involves partnering with internal teams to advocate for customers' requirements and providing education on new products, features, and best practices. Your dedication to customer-centricity will ensure seamless and positive experiences for our customers.

About You:

  • 5+ years of experience working in customer-facing roles with Enterprise customers
  • A background in leveraging data to inform strategies that encourage product adoption
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation
  • Passionate about building lasting relationships with customers and colleagues
  • Ability to actively listen, understand customer pain points, and take action

How You Will Spend Your Time:

You'll manage a portfolio of customers, proactively driving deep product activation and engagement. Collaborating with the Sales Team to identify areas of opportunity and ensuring non-event renewals are also essential aspects of this role. As a trusted advisor, you will partner with customers to understand their current and future business goals and challenges, translating these into strategies utilizing SafetyCulture.

What We Offer:

  • A competitive salary of approximately $120,000 per annum
  • Flexible working arrangements, including remote work options
  • Access to professional and personal training and development opportunities
  • Hackathons, workshops, lunch & learns, and other opportunities for growth and learning
  • Equity with high growth potential

Office Benefits:

  • In-house culinary crew serving daily breakfast, lunch, and snacks
  • Barista coffee machine, craft beer on tap, boutique wines, and a range of non-alcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services, and generous parental leave policy
  • Quarterly celebrations and team events

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