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Hotel Front Desk Associate

4 weeks ago


Sydney, New South Wales, Australia Marriott Full time

About Us

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  • We are Marriott International, a global hospitality leader with a rich legacy of innovation and excellence.
  • Our mission is to provide exceptional guest experiences that exceed expectations.
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Job Summary

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  • We are seeking a highly motivated Hotel Front Desk Associate to join our team at JW Marriott.
  • This role will be responsible for delivering exceptional customer service and ensuring seamless check-in and check-out processes.
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Key Responsibilities

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  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
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Salary Information

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Estimated salary: $45,000 - $65,000 per year, depending on experience.

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Benefits

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  • Discounted room rates on hotels worldwide
  • Discount on food and beverages at participating Marriott International hotels worldwide
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Paid birthday leave
  • Training and development
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Work Environment

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We offer a dynamic and supportive work environment where you can grow and develop your skills.

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About Marriott International

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  • Marriott International is an equal opportunity employer.
  • We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
  • We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.