Luxury Front Desk Ambassador

2 days ago

Sydney, New South Wales, Australia SOFITEL Full time
Sofitel Sydney Darling Harbour

We are seeking a highly motivated and experienced Overnight Front Desk All Rounder to join our team. As a Luxury Front Desk Ambassador, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Provide quality service to customers by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Operate the telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
  • Complete the daily shift checklist, referring any items that require follow-up to the Front Desk Supervisor or Duty Manager.
  • Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
  • Be versed in VIP arrivals and special requests for the day.
  • Be aware of group activity and crew movements, liaising closely with the Front Desk Supervisor and/or Duty Manager, and assisting as required to prepare for such activity.
  • Have extensive knowledge of the Opera Front Desk system with respect to reservations, check-in, cashiering, and check-out.
  • Be fully versed in the Front Desk cashiering system, balancing each shift and resolving outstanding items.
  • Have an extensive knowledge of hotel services and facilities.
  • Demonstrate the 'Passion for Excellence' through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
  • Ensure all guests are provided with personalized service and that the 'Essence of Pleasure' is achieved.
  • Embody the art of French hospitality through a 'can-do' attitude.
  • Perform tasks within a timely manner.
  • Assist with implementation and maintenance of Sofitel Brand Standards.

Qualifications:

  • Highly motivated with excellent attention to detail.
  • Experience within a similar role.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand.
  • Ability to work a rotating roster including weekends and public holidays.

Estimated Salary:$65,000 - $80,000 per annum, depending on experience.

Location:Sydney, Australia.

About Us:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full-time Australian Working Rights are required for this role.

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