Front Desk Experience Manager

2 weeks ago

Sydney, New South Wales, Australia Independent Collection Full time

About The Independent Collection

We are a carefully curated selection of luxe, stylish, classic and comfort hotels, each living up to an exacting standard to offer travellers the best in its category.

Our hotels share a passion for hospitality, service and quality, while celebrating their own unique brand and experience.

The Old Clare Hotel is a part of our collection, mixing rich heritage and contemporary design in Sydney's vibrant inner-city suburb of Chippendale.

We're looking for an experienced Front Office Supervisor to join our team, someone who can bring warmth, creativity and passion to our front desk, curating an exceptional guest experience from check-in to farewell.

Key Responsibilities:

  • Greet guests with genuine warmth and guide them through check-in and check-out with seamless hospitality.
  • Understand our guests' needs and ensure each stay is comfortable, memorable and uniquely tailored to them.
  • Lead the daily flow of the front desk, creating a smooth and welcoming environment that embodies The Old Clare's charm.
  • Be confident and proficient with all front and back-office equipment, systems and programs.
  • Respond to guests' inquiries warmly and professionally, always aiming to exceed expectations and add a personal touch to each interaction.
  • Ensure a safe and welcoming environment for both guests and team members by following WH&S policies and procedures.
  • Step in to assist other departments when possible.

Benefits & Perks:

  • Access to amazing 'Elevate Perks', including discounts on stays at EVT hotels, movie tickets and more.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Strategic focus on sustainable design, practices and procurement, and transparency and reporting.
  • Paid Parental Leave and Employee Assistance Program.

Requirements:

  • Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality.
  • Passion to exceed guest expectations and naturally look for ways to enhance each guest's experience.
  • Exceptional communication and interpersonal skills, connecting easily with guests and colleagues alike.
  • Flexible, reliable and solution-focused, bringing positivity to any team and handling challenges with grace.
  • A polished appearance and a warm smile that lights up the room.

Salary: $65,000 - $85,000 per year

Apply now to take your next career move to The Old Clare Hotel

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