Luxury Hotel Front Desk Agent

3 weeks ago

Sydney, New South Wales, Australia Marriott Full time

About W Hotels

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  • We are a place to experience life, where our guests' passions come alive through our unique culture and service philosophy: Whatever/Whenever.

Job Description

  • We're seeking talented individuals who can blend professionalism with playfulness, creating unforgettable stays for our guests.
  • You will be the first point of contact on the phones, operating the telephone switchboard station and ensuring rates match market codes.
  • Verify and adjust billing for guests, communicate with staff when guests are waiting for an available room, and advise guests of messages.
  • Clear departures in the computer system, coordinate with Housekeeping to track room status and guest concerns, and file guest paperwork or documentation.
  • Run daily reports, contingency lists, and credit card authorization reports, and supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns, following up to ensure each has been met to guests' satisfaction.

Required Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Able to work well under pressure and maintain a calm demeanor in fast-paced environments.
  • Familiarity with hotel operations and front desk procedures is a plus.

Benefits

  • Discounts on hotel rooms, including all properties within the Marriott International group.
  • The best hotel training opportunities, produced independently by W Sydney and internationally recognized training programs by Marriott International.
  • Discounts on food and beverage across all our hotels.
  • Recognition programs to keep you motivated, wellbeing and mindfulness programs to ensure your health, and an Employee Assistance Program.

Estimated Salary

$45,000 - $60,000 per year, depending on experience and qualifications.

About Marriott International

We are an equal opportunity employer that does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

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