Luxury Front Desk Manager
1 month ago
About Harbour Rocks Hotel
We are seeking a highly skilled and charismatic Luxury Front Desk Manager to join our team at Harbour Rocks Hotel. This is an exciting opportunity for a motivated and experienced individual to take on a leadership role in delivering exceptional customer service and creating unforgettable guest experiences.
Key Responsibilities:
- Greet guests with genuine warmth and provide seamless check-in and check-out services.
- Understand and cater to the unique needs of each guest, ensuring their stay is comfortable, memorable, and tailored to their preferences.
- Lead the daily flow of the front desk, maintaining a smooth and welcoming environment that embodies the hotel's charm.
- Be proficient in all front and back-office equipment, systems, and programs.
- Respond to guest inquiries warmly and professionally, exceeding expectations with a personal touch.
- Ensure a safe and welcoming environment for both guests and team members by adhering to WH&S policies and procedures.
- Assist other departments as needed.
Benefits & Perks:
- Incredible team member discounts from day one.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering, and charitable giving.
- Australia and NZ's largest and most diverse experiences company.
Requirements:
- Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality.
- Exceptional communication and interpersonal skills.
- Flexibility, reliability, and a solution-focused approach.
- A current Responsible Service of Alcohol (RSA) certificate.
Salary: $60,000 - $80,000 per annum, depending on experience. We offer a competitive salary package, including benefits and perks that will make you feel valued and appreciated.
We're looking for someone who is passionate about delivering exceptional customer service and creating unforgettable guest experiences. If you're a motivated and experienced individual with a flair for hospitality, we'd love to hear from you.
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