Front Desk Manager

3 weeks ago

Sydney, New South Wales, Australia Veriu Group Full time

We are the Veriu Group, a dynamic and ambitious Australian-owned hotel operator with a passion for connecting travellers to the local authenticity of a location. Our mission is to create lifelong travel memories that can't be found in a guidebook and to help people discover the true experience of a place.

With over 35 years of brand history and a portfolio of 25 hotels across Australia, we're well on our way to achieving our goal of becoming the largest Australian-owned apartment hotel operator by 2030.

As a Front Desk Manager at Veriu Broadway, you'll be part of a small team of genuine people who share our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset. We empower our team members to be themselves, make decisions, feel supported, and access unlimited opportunities for growth.

The ideal candidate will have approved Australian working rights, a First Aid Certificate, and a Responsible Service of Alcohol Certificate. They should also have demonstrated experience leading a team with kindness to achieve outcomes, problem-solving skills, and high standards of attention to detail and communication.

We offer a competitive salary of $65,000 - $75,000 per annum, depending on experience, as well as comprehensive onboarding and ongoing support. You'll also have the opportunity to join our Fast-Track Hotel Management Development program and access our Employee Assistance Program.

About the Role

  • Reporting to the Hotel Manager, you'll oversee the front office, manage teams, and provide exceptional guest services
  • Create new ways to leave guests with lasting memorable experiences
  • Identify new sales leads and encourage the team to do the same
  • Manage emergency situations in a safe and professional manner
  • Build strong relationships with teammates and guests

Benefits

  • National career growth opportunities
  • Accelerated development in hotel management or corporate areas
  • Genuine flexibility and job security
  • Generous referral bonuses up to $1000
  • Discounts on accommodation and private health insurance

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