Front Desk Ambassador

16 hours ago


Sydney, New South Wales, Australia SOFITEL Full time
Company Overview

Sofitel Sydney Darling Harbour is a luxurious hotel that offers an unforgettable experience for its guests. With 590 rooms and suites, four vibrant bars and restaurants, a stunning outdoor infinity pool, and a state-of-the-art gym, this hotel is the epitome of luxury.

Job Description

We are seeking a highly motivated and experienced Front Desk All Rounder to join our team. As a Front Desk Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Your key responsibilities will include:

  • Providing quality service to guests by responding to their requests promptly and efficiently.
  • Maintaining control of guest and hotel accounts to ensure accuracy and timeliness.
  • Operating the telephone effectively, handling all calls professionally and greeting callers according to Accor policy.

You will work closely with the Front Desk Supervisor and Duty Manager to prepare for group activity and crew movements, ensuring seamless service delivery.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Highly motivated with excellent attention to detail.
  • Experience within a similar role.
  • Strong communication skills.
Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • Industry benefits worldwide on accommodation, dining, and lifestyle services.
  • Access to daily discounted coffee and Ambassador dining menu.
Salary

The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience.



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