Technical Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to our robotic systems.

Key Responsibilities

  • Deep-dive analysis and mitigation of technical issues escalated by Amazon Robotics Facilities
  • Utilization of multiple data sources, dashboards, and logs to pinpoint and resolve software/hardware defects
  • Collaboration with development/software teams to navigate complex situations and create viable solutions for customers
  • Engagement with high-severity incidents around Amazon's Product Fulfilment & Sortation facilities
  • Management of high-severity calls, communicating and troubleshooting directly with customers

About the Team

We are a global team of robotic system specialists who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, phone, and chat mediums. We are curious about solving new and complex problems every day and always want to delight our customers.

Basic Qualifications

  • Experience troubleshooting and debugging systems, services, or platforms
  • Networking knowledge
  • Unix knowledge
  • SQL knowledge

Preferred Qualifications

  • Be curious and proactive in learning and developing a detailed understanding of complex systems
  • Knowledge of Linux/Unix systems, working with databases, and understanding network operations
  • Experience reading and writing automation scripts
  • Extensive experience explaining technical details in a way that is equally understood by technical and non-technical audiences

Acknowledgement of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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