Technical Service Delivery Specialist

3 days ago


Melbourne, Victoria, Australia Kinetic IT Full time

About the Opportunity

We are seeking a skilled Technical Service Delivery Specialist to join our team at Kinetic IT, with experience in delivering high-quality technical support to customers.

This is a permanent full-time role based in Melbourne CBD, offering flexible working arrangements and the opportunity to work with a talented team.

As a Technical Service Delivery Specialist, you will be responsible for resolving complex IT-related issues, prioritizing requests, and providing exceptional customer service.

Key Responsibilities

  • Delivery of high-level customer service through face-to-face and remote support
  • Prioritization of requests, strong documentation skills, and effective ticket resolution
  • Sharing lessons learned and process improvements with the national team
  • Escalating issues to cross-functional teams as required, demonstrating confidence under pressure

Requirements

  • Prior experience in an IT Service Desk or Customer Technical Support environment
  • Ability to work in a 24/7 shifted environment
  • Capacity to learn quickly, adapt to new processes accurately, and work independently within a team
  • Full Australian working rights required

About Kinetic IT

We are recognized market leaders in delivering high-quality technology solutions to large public, private, and government organizations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.

The Kinetic IT Difference

  • Flexible working arrangements, paid parental leave, and other benefits tailored to individual goals


  • Melbourne, Victoria, Australia Service Stream Full time

    About the RoleService Stream is seeking a highly motivated and outcome-driven Maintenance Field Specialist - Service Delivery to join our team in Hope Valley, South Australia. This is a permanent, full-time opportunity offering a secure, long-standing, and progressive work environment with a generous salary package and excellent benefits.Key...


  • Melbourne, Victoria, Australia Ford Motor Company Full time

    About the RoleWe are seeking a highly skilled and experienced Master Technical Training Delivery Specialist to join our team at Ford Motor Company. As a key member of our training delivery team, you will play a crucial role in shaping the future of technical training across Australia and New Zealand.Job SummaryThe Master Technical Training Delivery...


  • Melbourne, Victoria, Australia Service Stream Full time

    About Service Stream Service Stream is a secure, long-standing and progressive business offering a generous salary package with work-life balance. Salary Details The estimated annual salary for this position ranges from AU$60,000 to AU$80,000, depending on experience and qualifications. Job Description Maintenance Delivery Specialists will be responsible for...


  • Melbourne, Victoria, Australia Suncorp Group Full time

    About Suncorp GroupWe're a leading insurance company in Australia, committed to making the complex simple and providing peace of mind for our customers. Our team is passionate about innovation and customer service.**Job Title: Technical Service Delivery Expert**We're seeking a Technical Service Delivery Expert to join our Service Delivery team in Insurance...


  • Melbourne, Victoria, Australia VISITS Full time

    About VISITSWe are a leading National Managed IT and Cyber Security Services Provider, known for achieving exceptional IT and business outcomes.Our clients include mid-market and growing small businesses, including many well-known Australian and publicly listed organisations.We have a reputation for delivering positive customer experiences through our...


  • Melbourne, Victoria, Australia Fujitsu Full time

    About the roleAs a Technical Squad Lead - Service Delivery at Fujitsu, you will play a pivotal role in leading the operational delivery of a squad of technical resources. Your primary objective will be to coordinate their efforts to deliver exceptional support that directly or indirectly influences service outcomes or end-user experiences.Key...


  • Melbourne, Victoria, Australia emerson Full time

    At Emerson, we are a trusted partner in the world's most crucial industries addressing modern life's biggest challenges. Our diverse range of industries includes water, mining and minerals, oil and gas. As a Service Delivery Specialist, you will provide top-notch application, field, and technical support to customers.We aim to make the world healthier,...


  • Melbourne, Victoria, Australia C015 APT MANAGEMENT SERVICES PTY LIMITED Full time

    About the RoleWe are seeking a highly skilled Technical Services Specialist to join our Operations and Maintenance team in Melbourne or Brisbane. As a key member of our team, you will play a critical role in providing operational support for critical field activities, including Emergency Response, Repair & Recovery, In-Service Welding, and Hot Tap and...


  • Melbourne, Victoria, Australia Service Stream Full time

    About the RoleCivil Maintenance Workers play a crucial part in delivering quality maintenance services to clients. This role involves ensuring that field aspects of planned and reactive maintenance, as well as minor projects, are completed efficiently and effectively.Key Responsibilities:Operational Delivery:• Undertake emergency maintenance and associated...


  • Melbourne, Victoria, Australia RMIT University Full time

    RMIT University**Job Title:** IT Service Delivery SpecialistCompany OverviewRMIT University is a leading Australian university renowned for its excellence in teaching, research and engagement with industry. Our Operations Portfolio drives an integrated, enterprise-wide delivery for best practice student and staff experiences.About the RoleThe IT Service...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia F3517 Franklin Templeton Australia Limited Full time

    Job Summary:Franklin Templeton Australia Limited seeks an IT Support Specialist to provide technical support for its employees. The successful candidate will be responsible for addressing technical issues, providing customer service, and supporting the IT infrastructure.Key Responsibilities:Provide on-site technical support and customer service to...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Job OverviewAxiom Technologies is a global IT services partner that supports medium to large-scale enterprises. We are committed to delivering exceptional service to our clients, and we're looking for an experienced Technical Support Specialist to join our team.About the RoleThis is an exciting opportunity to work as a first point of contact for clients,...


  • Melbourne, Victoria, Australia Australian Catholic University Full time

    Job Description:We are seeking a highly skilled and dedicated Service Delivery Specialist to join our team at the Australian Catholic University (ACU). As a Service Delivery Specialist, you will be responsible for providing exceptional customer service to ACU staff and university stakeholders.Key Responsibilities:Provide exceptional service delivery to ACU...


  • Melbourne, Victoria, Australia Technetics Full time

    At Technetics Consulting, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a crucial role in delivering exceptional customer service experiences while working closely with our Service Desk Team.About the JobThis is an exciting opportunity for a highly motivated and collaborative individual...

  • Technical Lead

    1 month ago


    Melbourne, Victoria, Australia Wipro Full time

    Job Title: Technical LeadJob Summary:We are seeking a highly skilled Technical Lead to join our team at Wipro. As a Technical Lead, you will be responsible for ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the team.Key Responsibilities:Process Delivery: Oversee and...


  • Melbourne, Victoria, Australia Fluence Full time

    About the PositionWe are seeking a highly skilled and motivated Services Manager to join our team in Australia.As a Services Manager Australia, you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA)...


  • Melbourne, Victoria, Australia inchcape Full time

    About the RoleAs a Senior Technical Services Specialist, you will play a key role in driving excellence throughout the Fleet Conversion Business network.This position requires an experienced professional with strong technical skills and expertise in motor vehicle engineering. If you have a passion for innovation and problem-solving, we encourage you to...


  • Melbourne, Victoria, Australia cimic Full time

    About the North East Link Central PackageThe Spark Consortium has been selected to deliver the Central Package of Victoria's biggest road project, the North East Link. This complex infrastructure project will close the missing link in Melbourne's freeway network from the M80 Ring Road to an upgraded Eastern Freeway.Job Description:We are seeking a highly...

  • Technical Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Tideri Jobbörse Full time

    **Job Title:** Technical SpecialistWe are seeking a skilled Technical Specialist to join our team at {company}.As a Technical Specialist, you will be responsible for analyzing business needs and implementing technical solutions to meet those needs.**Key Responsibilities:**Analyze business needs and implement technical solutions.Collaborate with...


  • Melbourne, Victoria, Australia Lycopodium Full time

    Project Delivery SpecialistLycopodium is seeking a highly skilled Project Delivery Specialist to join our team of project delivery experts. As a Project Delivery Specialist, you will be responsible for assisting the Project Manager and providing technical assistance in the planning, designing, evaluating, execution, and handover of assigned projects.Key...