Technical Service Delivery Specialist
3 days ago
About the Opportunity
We are seeking a skilled Technical Service Delivery Specialist to join our team at Kinetic IT, with experience in delivering high-quality technical support to customers.
This is a permanent full-time role based in Melbourne CBD, offering flexible working arrangements and the opportunity to work with a talented team.
As a Technical Service Delivery Specialist, you will be responsible for resolving complex IT-related issues, prioritizing requests, and providing exceptional customer service.
Key Responsibilities
- Delivery of high-level customer service through face-to-face and remote support
- Prioritization of requests, strong documentation skills, and effective ticket resolution
- Sharing lessons learned and process improvements with the national team
- Escalating issues to cross-functional teams as required, demonstrating confidence under pressure
Requirements
- Prior experience in an IT Service Desk or Customer Technical Support environment
- Ability to work in a 24/7 shifted environment
- Capacity to learn quickly, adapt to new processes accurately, and work independently within a team
- Full Australian working rights required
About Kinetic IT
We are recognized market leaders in delivering high-quality technology solutions to large public, private, and government organizations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.
The Kinetic IT Difference
- Flexible working arrangements, paid parental leave, and other benefits tailored to individual goals
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