Customer Service Excellence Advocate

2 weeks ago

Sydney, New South Wales, Australia Randstad Full time

Are you a customer service enthusiast looking for a challenging role in a fast-paced environment? Look no further At Randstad, we are passionate about delivering exceptional customer experiences, and we're seeking a skilled Customer Service Consultant to join our team.

**About the Role:**

We're looking for a motivated and experienced individual who can deliver high standards of customer service to a variety of stakeholders. As a Customer Service Consultant, you will be responsible for managing your own portfolio of advisers, on-boarding new advisers, and continuously improving the service. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment make you an ideal candidate for this role.

**Key Responsibilities:**

• Deliver high standards of customer service to a variety of stakeholders

• Manage your own portfolio of advisers and support colleagues to provide excellent levels of service

• On-board new advisers to create new business opportunities

• Continuously look for ways to improve the service and increase customer satisfaction

**Requirements:**

To succeed in this role, you'll need:

• Exceptional customer service skills within insurance or financial services

• Strong negotiating skills and ability to manage multiple tasks in a fast-paced environment

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office suite

**What You'll Get:**

As a valued member of our team, you'll enjoy a range of benefits, including:

• A competitive salary of $60,000 - $80,000 per annum

• No weekend work

• Annual trip for all employees

• Office lunch every other Tuesday

• Well-being days - once a month

• Learning and development opportunities

So if you're passionate about delivering exceptional customer experiences and have the skills and experience to match, apply now to join our dynamic team at Randstad

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