Senior Customer Advocate

3 days ago

Sydney, New South Wales, Australia People's Choice Full time
About the Role

We are seeking a highly skilled Senior Customer Advocate to join our National Contact Centre team. In this exciting opportunity, you will have the chance to take your career to the next level and make a real difference in the lives of our customers.

As a Senior Customer Advocate, you will be empowered to have meaningful conversations with our members, understanding their financial position, goals, and aspirations. You will help align our products to their needs, including personal loans, credit cards, and insurance.

  • Making it easy for our members to bank with us
  • Becoming an expert on our products, including personal loans, credit cards, and insurance
  • Identifying members' needs for specialized products and referring them to relevant specialists
  • Providing second-to-none service that is timely and accurate
About You

You will have the ability to work under pressure while maintaining a positive attitude. You will also have a passion for customer service with an understanding of our customers' current and future needs. With a focus on results, you will have a strong ability to meet targets/KPIs and contribute to team success.

In return for your hard work and dedication, we offer a competitive salary package, estimated to be around $60,000 - $80,000 per year, depending on location and experience. We also provide extensive benefits, including:

  • Paid parental leave and special leave provisions
  • Flexibility and hybrid working arrangements
  • Employee banking benefits and discounted insurances
  • Career development opportunities, ongoing training, coaching, and support
  • A dedicated Employee Assistance Program for you and your family
  • Paid volunteering days and access to community and charitable initiatives
Benefits of Working with Us

We believe that our employees are our greatest asset, and we strive to create a supportive and inclusive work environment. As a Senior Customer Advocate, you will have the opportunity to grow and develop your skills, work with a talented team, and make a real difference in the lives of our customers.

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