Customer Support Advocate

21 hours ago

Sydney, New South Wales, Australia Mable Full time
About the Role at Mable

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. As a Customer Support Specialist, you will be part of a vibrant and caring team, assisting the Mable community in a high-volume inbound call centre environment.

**Key Responsibilities:**

  • Resolve customer inquiries in the first interaction
  • Be a customer advocate, sharing customer feedback with the broader business to improve customer satisfaction
  • Provide education and support tailored to meet the individual needs of all Mable customers
  • Promote self-service of the platform to enable complete choice and control of support needs

**What We're Looking For:**

  • You are excited about working in a fast-paced, high-volume environment
  • You are a champion in delivering world-class customer service and have a passion for providing excellent customer outcomes
  • You are a good listener, problem-solver, critical thinker, and a people person
  • You care about your customers and will always go the extra mile to get them the best outcomes

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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