Customer Service Advocate

3 weeks ago

Sydney, New South Wales, Australia Hudson Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Accountabilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Handle customer inquiries, resolve issues, and escalate complex problems to senior staff members when necessary.
  • Collaborate with internal teams to ensure seamless customer experience across all touchpoints.
  • Maintain accurate records of customer interactions in our CRM database.
  • Adhere to established processes and procedures to ensure consistency and quality in customer service delivery.

Required Skills and Qualifications:

  • Previous experience in a call center or customer-facing role, handling high volumes of customer inquiries.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers and manage conflicts effectively.
  • Basic to intermediate proficiency in Microsoft Office, particularly Excel.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail, with high-level data entry skills.

Benefits:

  • A competitive salary package, including base salary ($66k per annum) and superannuation benefits.
  • A comprehensive training program to enhance your skills and knowledge in customer service and communication.
  • Opportunities for career growth and professional development within our dynamic organization.

About Us:

Hudson is a leading recruitment agency, dedicated to connecting talented individuals with exciting job opportunities. Our team of expert recruiters works closely with clients to understand their needs and deliver tailored solutions that meet their goals.

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