Customer Success Advocate

2 weeks ago

Sydney, New South Wales, Australia CreditorWatch Full time
About This Role

We are seeking a dedicated and customer-focused Customer Success Advocate to join our growing Customer Experience team at CreditorWatch. In this role, you will play a vital part in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Client Onboarding - Assist new clients in setting up and optimising their accounts to ensure they maximise the value from our products.
  • Relationship Management - Build and maintain strong relationships with our corporate and key account clients, understanding their needs and providing tailored solutions to drive retention and growth.
  • Upsell and Cross-sell - Identify opportunities to upsell and cross-sell our products to existing clients, ensuring they have access to the full range of CreditorWatch's services.
  • Client Support - Provide proactive and reactive support to clients, helping them to resolve any issues or concerns they may have.
  • Performance Metrics - Monitor and report on key performance metrics, including client satisfaction, retention, and growth.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a tech or SaaS environment.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and organisational skills.
What We Offer
  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading Australian data and technology company.
  • A chance to make a real impact on business growth and client satisfaction.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, please submit your application.

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