Customer Experience Advocate

5 days ago


Sydney, New South Wales, Australia month contract Full time
About the Role

We are seeking a highly motivated Customer Experience Advocate to join our team in Sydney. As a key member of our Safer Gaming team, you will play a pivotal role in promoting responsible gambling practices and supporting our valued guests.

Company Overview

The Star Entertainment Group is a publicly listed company on the ASX, dedicated to creating fun at trusted destinations. Our purpose is to deliver sustainable outcomes for our guests, Team Members, communities, and shareholders. We achieve this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical manner.

Salary

This full-time or part-time position offers a competitive salary of approximately $60,000 - $80,000 per annum, depending on experience.

Job Description

Your primary responsibility as a Customer Experience Advocate will be to provide empathetic support to guests experiencing challenges related to gambling. You will also promote safer gambling practices through proactive communication and collaborate with internal teams to enhance safety measures and awareness.

  • Main Responsibilities:
  • Provide supportive assistance to guests facing difficulties with gambling
  • Promote responsible gambling practices through effective communication
  • Collaborate with internal teams to develop and implement safety initiatives
Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. Relevant experience in guest relations, responsible gambling programs, hospitality, support services, social work, security, or education is highly desirable.

  • Essential Skills:
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team environment
  • Relevant experience in responsible gambling or a related field
Benefits

This is a fantastic opportunity to join our Safer Gaming team and contribute to fostering a safer gambling culture at The Star. As a valued member of our team, you can expect a range of benefits, including professional development opportunities and a dynamic work environment.

Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position. If you are passionate about making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.



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