Customer Service Manager

1 month ago

Sydney, New South Wales, Australia Woolworths Full time
About the Role

As a Customer Service Manager at Woolworths, you will be responsible for leading teams to deliver exceptional customer experiences through superb store standards in Food Safety, Safety, and Merchandising Standards.

You will promote an environment that excels in customer service and reduced wait times, while coaching teams to deliver great shopping experiences.

Key responsibilities include:

  • Leading teams to put customers first through the day-to-day management of a supermarket front end
  • Promoting an environment that excels in customer service and reduced wait times
  • Coaching teams to deliver great shopping experiences through superb store standards
  • Delivering key performance metrics and targets across the Customer Service Team
  • Reviewing and planning for sales and seasonal events to maximise opportunity and meet customer expectations
  • Leading Store Sustainability commitments

What makes you right for Woolies

We're looking for someone who:

  • Can listen and learn, and show genuine care for both team and customers
  • Believes in always doing the right thing
  • Works collaboratively end to end as one team
  • Can work in a fast-paced and complex environment
  • Has a drive to coach and develop large teams to deliver great results
  • Can create a vision, coach, motivate, and inspire a team to stretch their capabilities
  • Can lead change effectively
  • Is community-oriented

Why work with us

At Woolworths, we're committed to creating a workplace where our team members feel valued, respected, and empowered. We're proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

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