Compliance and Sales Enablement Manager
6 days ago
We are seeking a highly skilled Compliance and Sales Enablement Manager to join our team at HOBAN Recruitment.
About the Role
- This is an exciting opportunity to make an impact in a fast-paced environment where you will learn and grow.
- You will be responsible for ensuring high standards of sales effectiveness, service quality, and compliance across the organisation.
Key Responsibilities
- Provide coaching and training for sales and service teams to enhance performance, including live monitoring and real-time feedback.
- Review and audit sales processes for compliance with regulations, offering performance feedback.
- Manage and implement AFSL compliance requirements, developing policies to meet monitoring and supervision obligations.
- Lead compliance reviews, risk assessments, and change management initiatives in response to regulatory changes.
- Design and deliver tailored compliance and product training programs to ensure team members are informed and compliant.
- Identify performance trends and implement corrective actions to improve service quality and compliance.
- Facilitate the transition of new hires from training to operational roles, ensuring smooth onboarding.
- Collaborate with internal teams to refine sales scripts, workflows, and training materials for optimal customer interactions.
- Organise sales incentive programs to drive peak performance.
- Stay updated on products, guidelines, and procedures, ensuring compliance within the contact centre and broader operations.
- Liaise with internal and external stakeholders, including regulators, to uphold compliance standards.
Requirements
- A minimum of 5 years' experience in a similar role within a call centre or financial services environment, with a strong focus on sales enablement, training, quality, and compliance.
- Tertiary education in Law, Commerce, Finance, Economics, or Business preferred; RG146 accreditation is beneficial.
- Proven experience in managing compliance within financial services, with a solid understanding of AFSL Compliance Management for both retail and wholesale clients.
- Strong leadership and people management skills with the ability to provide impactful coaching and feedback.
- Excellent problem-solving, organisational, and multitasking abilities.
- Proficiency in MS Office Suite and experience with quality monitoring data management systems.
- Strong verbal and written communication skills, with the ability to engage effectively with various stakeholders.
Salary Range: $90,000 - $120,000 per annum
Location: Australia
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