Senior Sales Enablement Specialist

4 days ago


Melbourne, Victoria, Australia Bupa Full time

About the Role

The Sales Capability Manager is responsible for enhancing the sales competencies of staff within our residential aged care homes, ensuring that every team member is equipped with the necessary skills to effectively convert enquiries into new resident admissions.

This role involves developing & delivering training programs, coaching sales techniques, and monitoring performance metrics to drive occupancy rates and meet organizational goals.

Responsibilities

  • Sales Training Development: Design and implement comprehensive sales training programs tailored to the needs of aged care home staff, focusing on skills such as empathy, communication, understanding customer needs, and closing techniques.
  • Performance Monitoring: Regularly assess the performance of sales activities at each home, compliance with agreed processes utilizing CRM systems.
  • Coaching and Support: Provide ongoing support and one-on-one coaching to staff, particularly in handling challenging situations and objections, to increase conversion rates.
  • Collaboration with Management: Work closely with the management teams at each home to align sales strategies with the overall business objectives and ensure that staff are motivated and informed.
  • Feedback and Improvements: Utilise NPS insights and other feedback mechanisms to continuously refine sales processes and training materials.

Benefits

Range of discounts on Bupa products - Healthcare, Optical, Dental

'People First' wellness program that can be accessed by all employees.

Bupa Online Leadership Development, available on demand.

Clinical learning opportunities and more, through online and face to face training.

Internal transfers across our care homes.

Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.



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