Strategic Account Development Manager

24 hours ago

Sydney, New South Wales, Australia Philips Full time

About this opportunity:

We are seeking a highly skilled Strategic Account Development Manager to join our team at Philips. This role will focus on managing and growing high-value accounts, ensuring client satisfaction and maximizing long-term value.

Your key responsibilities:

  1. Assist the existing account management team in strengthening relationships with key stakeholders through direct coaching and driving educational activities.
  2. Build and manage business plans for targeted growth opportunities, including proactive communication and addressing areas of concern.
  3. Develop and maintain relationship maps of key decision-makers and strategize to secure their support.
  4. Lead measurement of execution success for selected 'must win' opportunities, coordinating with internal stakeholders and external customers as needed.
  5. Contribute to the development and execution of Strategic Account Plans, working closely with the Head of Strategic Accounts.
  6. Analyse, implement, and measure initiatives to drive growth and retention of the install base.
  7. Collaborate with internal teams to customize solutions that address client challenges and opportunities.
  8. Stay informed about industry trends, competitor activities, and customer needs to identify and act on potential growth opportunities.
  9. Use Philips tools to understand customer needs and design tailored solutions, developing compelling value propositions.
  10. Collaborate with marketing to qualify opportunities and validate account strategies, and leverage internal Account Based Selling opportunities.
  11. Work with state-based teams to support their ability to address and resolve client issues in a timely manner to ensure a positive client experience.
  12. Coordinate efforts across business functions to achieve high-quality outcomes.
  13. Assist with national customer proposals, tenders, and maintenance of strategic account pricing.
  14. Drive strategies to build value through demonstrations, trials, and showcase sites.
  15. Working closely with internal teams to ensure client needs are met and exceeded.
  16. Building a strong internal network to support customer value delivery and present a coordinated Philips approach.

You're the right fit if:

  1. You have proven experience in account management or a similar customer-facing role, preferably in a B2B environment within Healthcare specialising in Capital Equipment.
  2. You have experience managing strategic or high-value accounts, ideally with a previous experience within Radiology.
  3. You possess a superior customer-centric approach/skills with outstanding relationship building and communication skills with both internal and external stakeholders.
  4. You have exceptional problem-solving and analytical abilities, with a proactive and results-driven approach.
  5. You understand account management principles, client relationship management, and relevant industry practices.
  6. You are proficient in Salesforce.com and other relevant business tools.
  7. You are willing to travel across ANZ when required.

About Philips:

We are a health technology company built around the belief that every human matters. Our goal is to make quality healthcare accessible to everyone, everywhere. We believe in doing meaningful work that improves lives.

Salary Range: $120,000 - $180,000 per annum

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