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Workforce Planning Strategist

1 month ago

Sydney, New South Wales, Australia Zone IT Solutions Full time

We are seeking an experienced Workforce Planning Strategist to join our team at Zone IT Solutions. This role plays a crucial part in workforce management and optimization processes, ensuring the right staff are in place to meet service level agreements and operational goals.

Job Description:

The Workforce Planning Strategist will be responsible for managing workforce planning and optimization processes, analyzing data to forecast demand, and developing effective staffing plans. Strong communication and interpersonal skills are required to work closely with cross-functional teams and stakeholders.

Key Responsibilities:
  • Develop and implement workforce planning strategies that align with business objectives
  • Analyze data to forecast demand and develop effective staffing plans
  • Collaborate with cross-functional teams to ensure seamless operations
  • Provide regular reporting and insights to inform business decisions
Requirements:

To succeed in this role, you will require a minimum of 5 years of experience in workforce management within a contact center or similar environment. A strong understanding of workforce management principles, tools, and methodologies is essential, as is experience with workforce management software such as Aspect, Verint, or Genesys.

  • Minimum of 5 years of experience in workforce management within a contact center or similar environment
  • Strong understanding of workforce management principles, tools, and methodologies
  • Experience with workforce management software such as Aspect, Verint, or Genesys
  • Proven ability to analyze data, forecast demand, and develop staffing plans
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Knowledge of service level agreements (SLAs) and key performance indicators (KPIs)
What We Offer:

Zone IT Solutions offers a competitive salary package, including a base salary of $120,000 per annum, plus additional benefits and opportunities for professional growth and development.