Workforce Planning Manager
20 hours ago
We are seeking a skilled Workforce Planning Manager to join our team at Zone IT Solutions. As a key member of our workforce management department, you will play a vital role in planning and optimizing our workforce to meet service level agreements and operational goals.
The ideal candidate will have a strong understanding of workforce management principles, tools, and methodologies. Experience with workforce management software such as Aspect, Verint, or Genesys is highly desirable.
Responsibilities:- Analyze data to forecast demand and develop staffing plans that align with business objectives.
- Collaborate with cross-functional teams to identify areas for improvement and implement process changes.
- Develop and maintain relationships with stakeholders to ensure effective communication and issue resolution.
- Provide training and support to workforce management staff to ensure they have the necessary skills to perform their duties.
The successful candidate will have a minimum of 5 years of experience in workforce management within a contact center or similar environment. A bachelor's degree in a related field is preferred.
Requirements:- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of service level agreements (SLAs) and key performance indicators (KPIs).
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.
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Workforce Planning Manager
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