Data Analyst

1 month ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

We're looking for a Senior Workforce Planning Analyst to join our team

About the role

The Strategic Workforce Planning team is responsible for long- and short-term forecasting, scheduling, real-time support, WFM system maintenance and Future Workforce. We're looking for a Senior Analyst, Workforce Planning and Forecasting to help us build and run a timely and accurate volume forecast.

Your key responsibilities

  1. Source and transform data to help build and run a timely and accurate volume forecast
  2. Deliver actionable insights to contribute to the optimisation of our workforces, our customers' experience and enable business leaders to make data-driven decisions
  3. Enable and empower leaders to create a flexible workforce to keep up with the ever-changing needs and expectations of our customers
  4. Use data and advance analytics technique to identify opportunity to innovate, optimise workforces and processes and continuously improve
  5. Embed workforce planning practices in the businesses we support and provide insights to enable data-driven decision-making
  6. Support the development of new analytical solutions and application of advanced techniques

What you'll need

  • Strong demonstrated experience in data analysis, forecasting and workforce planning
  • Strong stakeholder management experience, with the ability to support with requirements definition, report scope and planning
  • Experience in predictive modelling, time series forecasting (ARIMA, STL, ETS), A/B testing, spatial analytics, workforce optimisation (linear programming)
  • Display an understanding of quantitative activities such as scenario forecast modelling and workforce analytics to generate actionable value-add insights from complex data
  • Hold a relevant tertiary qualification or industry experience (computer science, statistics, mathematics, workforce planning, contact centre or related disciplines)
  • Possess knowledge of Financial Services industry and/or Banking Operations (would be highly regarded)

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