Resort Front Desk Associate
2 days ago
We are seeking a highly motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island).
Key Responsibilities- Guest Check-In/Check-Out: Ensure seamless guest experiences through efficient check-in and check-out processes.
- Room Allocation: Accurately allocate rooms to guests, ensuring a smooth and enjoyable stay.
- Communication: Welcome guests in a professional and friendly manner, providing exceptional customer service.
- Phone Management: Manage phone calls in a timely and professional manner, responding to guest inquiries and resolving issues promptly.
- Cash Handling: Count float prior to shift, count and balance float during the day, and reconcile cash at the end of each shift.
- Knowledge and Familiarity: Be familiar with resort facilities, room rates, and reservation information to provide accurate and helpful information to guests.
- Guest Security: Maintain guest security by following in-house policies and procedures.
- Additional Duties: Assist guests with general inquiries, take messages, and complete daily shift checklists.
- Time Management: Demonstrate exceptional time management skills to meet deadlines and prioritize tasks.
- Communication: Possess excellent communication skills to effectively interact with guests and colleagues.
- Customer Service: Provide an extraordinarily high level of customer service and work ethic to ensure guest satisfaction.
- Experience: Demonstrate experience in a similar role in a large hotel or resort-based environment, with knowledge of property management systems.
- Cultural Diversity: Demonstrate people management skills and an understanding of cultural diversity within the workplace.
- Employee Travel Allowance: Receive a $1000 annual SeaLink Employee Travel Allowance.
- Employee Benefits: Enjoy comprehensive training, access to resort facilities, free ferry transfers, and other benefits.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
SeaLink K'gari (Fraser Island) is a World Heritage listed island off Australia's Eastern Queensland coast, offering a unique and breathtaking environment for our team members to thrive in.
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