General Manager
5 days ago
At Travel + Leisure Co., we're dedicated to delivering exceptional experiences for our guests and associates alike. As a key member of our team, you'll play a vital role in driving the success of our resort operations.
About the RoleWe're seeking a seasoned hospitality professional to join our team as a General Manager - Resort Operations. In this role, you'll be responsible for overseeing the daily operations of our resort, ensuring seamless guest experiences, and driving revenue growth.
Key Responsibilities- Operational Excellence
- Lead a high-performing team to deliver exceptional guest experiences
- Develop and implement strategies to drive revenue growth and improve operational efficiency
- Collaborate with cross-functional teams to ensure seamless resort operations
- Customer Experience
- Develop and implement customer-centric initiatives to drive loyalty and retention
- Ensure exceptional guest service standards are met and exceeded
- Monitor and address guest feedback to drive continuous improvement
- Leadership and Development
- Lead, coach, and develop a high-performing team to achieve business objectives
- Identify and develop talent to drive succession planning and growth
- Collaborate with HR to develop and implement training programs
As a valued member of our team, you'll enjoy a range of benefits, including:
- Professional development opportunities to enhance your skills and career
- Competitive compensation and benefits package
- Discounted hotel stays and travel opportunities
- Subsidized private health cover
- Birthday leave and other recognition programs
To succeed in this role, you'll need:
- Proven experience in resort operations, customer experience, or a related field
- Strong leadership and management skills, with a focus on team development and succession planning
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, associates, and stakeholders
- Ability to analyze data and drive business decisions to drive revenue growth and operational efficiency
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and adapt to changing priorities
At Travel + Leisure Co., we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you're a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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