General Manager

5 days ago


Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Unlock Your Potential in a Dynamic Resort Environment

At Travel + Leisure Co., we're dedicated to delivering exceptional experiences for our guests and associates alike. As a key member of our team, you'll play a vital role in driving the success of our resort operations.

About the Role

We're seeking a seasoned hospitality professional to join our team as a General Manager - Resort Operations. In this role, you'll be responsible for overseeing the daily operations of our resort, ensuring seamless guest experiences, and driving revenue growth.

Key Responsibilities
  • Operational Excellence
    • Lead a high-performing team to deliver exceptional guest experiences
    • Develop and implement strategies to drive revenue growth and improve operational efficiency
    • Collaborate with cross-functional teams to ensure seamless resort operations
  • Customer Experience
    • Develop and implement customer-centric initiatives to drive loyalty and retention
    • Ensure exceptional guest service standards are met and exceeded
    • Monitor and address guest feedback to drive continuous improvement
  • Leadership and Development
    • Lead, coach, and develop a high-performing team to achieve business objectives
    • Identify and develop talent to drive succession planning and growth
    • Collaborate with HR to develop and implement training programs
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development opportunities to enhance your skills and career
  • Competitive compensation and benefits package
  • Discounted hotel stays and travel opportunities
  • Subsidized private health cover
  • Birthday leave and other recognition programs
Requirements

To succeed in this role, you'll need:

  • Proven experience in resort operations, customer experience, or a related field
  • Strong leadership and management skills, with a focus on team development and succession planning
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, associates, and stakeholders
  • Ability to analyze data and drive business decisions to drive revenue growth and operational efficiency
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Join Our Team

At Travel + Leisure Co., we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you're a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.


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