Front Office Supervisor

1 week ago


Airlie Beach, Queensland, Australia Wyndham Destinations Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Club Wyndham Airlie Beach. As a key member of our hospitality team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, providing exceptional customer service, and leading a team to deliver high levels of service.

Key Responsibilities

  • Manage the Reception desk, ensuring a smooth and efficient check-in and check-out process for owners and guests.
  • Provide information to guests on local area attractions, amenities, and services.
  • Administer tasks such as guest registration, key management, and communication with other departments.
  • Manage and resolve any guest issues or complaints in a professional and courteous manner.
  • Lead and develop a team of Front Office staff, providing guidance, training, and coaching to ensure high levels of customer service.
  • Monitor and maintain accurate records, reports, and statistics related to Front Office operations.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements

  • Proven experience in a Front Office department at a supervisory level, with a minimum of 3 years' experience.
  • Knowledge of hotel property management systems, preferably Opera.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Strong problem-solving and negotiation skills.
  • Proficiency in using a computer and Microsoft Office applications.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and public holiday periods.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Professional development funding.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.


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