Program Management Director for Strategic Account Growth

1 month ago

Sydney, New South Wales, Australia Amazon Full time

About the Role

We are seeking a skilled Program Management Director to lead the growth of our Strategic Account Services (SAS) program in Australia. As a key member of our team, you will be responsible for defining and executing the program roadmap, driving operational efficiency, and collaborating with cross-functional teams to deliver innovative solutions that enhance the Selling Partner experience.

Key Responsibilities

  • Contribute to the overall strategy of the SAS program and implement key initiatives to achieve core KPIs, prioritizing resources and making trade-offs between short-term and long-term needs.
  • Own the program's product, service offerings, and fee roadmap, articulating our vision, reflecting on customer pain points, creating a work-backwards plan, and delivering launches.
  • Drive operational efficiency by improving and streamlining existing processes, establishing new SOPs, and programmatically driving productivity efforts, including offshore services and automation, to enable the business to effectively scale.
  • Partner with local and worldwide cross-functional teams to deliver innovative solutions, advocate for the SAS team, and raise the bar on selling partner experience.
  • Play a vital role in standardizing the team members' onboarding and continuous learning & development experience, implementing the right training solutions.

About You

We are looking for a seasoned Program Management professional with 5+ years of experience in managing complex programs or projects. Your expertise should include using data and metrics to determine and drive improvements, owning program strategy, end-to-end delivery, and communicating results to senior leadership. A Bachelor's degree is required, and relevant certifications would be an added advantage.

A Competitive Package

The successful candidate can expect a salary range of AU$150,000 - AU$180,000 per annum, depending on experience. Our comprehensive benefits package includes opportunities for career growth, professional development, and a dynamic work environment.

Amazon Values

At Amazon, we value diversity and inclusion, recognizing that diverse perspectives and experiences enrich our workplace. We strive to create a culture where everyone feels welcome, respected, and empowered to contribute their best work.

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