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Strategic Growth Director

1 month ago

Sydney, New South Wales, Australia Culture Amp Full time

**Unlock Your Potential with Culture Amp**

We are seeking a skilled Strategic Growth Director to join our team and contribute to the success of our customers. As an Enterprise Account Manager, you will play a crucial role in understanding and elevating customer relationships.

About the Role:

You will leverage your expertise in SaaS and HR Tech to uncover growth opportunities and deepen connections with our customers. This involves developing a deep understanding of each customer's unique business needs and communication style to create tailored solutions that resonate.

Key Responsibilities:

  • Customer Understanding: Develop a deep understanding of each customer's unique business needs and communication style to create tailored solutions that resonate.
  • Growth Opportunities: Identify opportunities to expand product usage and introduce new offerings, enhancing the value delivered to our customers.
  • Relationship Building: Seek ways to deepen engagement across all levels of the organization, including parents, subsidiaries, and other divisions.
  • Research and Preparation: Conduct thorough research on customers' businesses and come prepared with insightful questions and insights for meetings.
  • Engagement: Ask layered, open-ended questions to uncover and clarify customer objectives and challenges beyond the surface level.
  • Account Planning: Use business insights and a customer-centric approach to plan accounts effectively, mapping key stakeholders and fostering strong relationships while maintaining disciplined territory management and forecasting.
  • CRM Best Practices: Utilize CRM and sales tools effectively to manage sales cycles and ensure best practices are followed.
  • Cross-Functional Collaboration: Commit to a collaborative approach with cross-functional teams to deliver an exceptional customer experience.

Requirements:

  • 5-8 years of experience in customer sales with a focus on expansion-driven revenue targets.
  • Proven experience in the SaaS space, particularly within HR Tech or related fields.
  • Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives.
  • Experience building relationships within large enterprise environments.
  • Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
  • Proficiency in leveraging data for decision-making and influencing others.
  • Skilled in assessing business opportunities and understanding diverse buyer personas.
  • Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs.
  • Experience in cross-selling, upselling, and growing customer accounts.

About Culture Amp

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. We empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.

What We Offer

  • $120,000 - $180,000 per year, depending on experience, plus benefits and bonuses.
  • A competitive compensation package that includes employee share options, programs, coaching, and budgets to help you thrive personally and professionally.
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety, and development of our people.
  • A monthly Camper Life Allowance to improve your experience and life outside work.
  • Team budgets dedicated to team-building activities and connection.
  • A quarterly company-wide shutdown day in each region to collectively pause, reset, and focus on restoration and rest.
  • An extended refresh period at the end of the year.
  • Excellent parental leave and in-work support program available from day one of joining Culture Amp.
  • Five Social Impact Days a year to make a positive impact on the community outside of work.
  • MacBooks for you to do your best and a work-from-home office budget to spend on setting up your home office.
  • Medical insurance coverage for you and your family (available for US & UK only).