Senior Claims Capability Expert

3 days ago


Melbourne, Victoria, Australia Suncorp Group Full time

**Role Overview**

Suncorp Group is a leading insurer in Australia, seeking a seasoned claims professional to join its Commercial Claims team. In this pivotal role, you will work closely with the team leader and technical specialists to enhance technical decision-making capabilities.

**Key Responsibilities**

  • Develop tailored coaching and training programs based on quality reviews, complaints processes, and customer feedback to improve individual and team performance.
  • Collaborate with frontline leaders and technical specialists to create performance and development plans focused on technical excellence.
  • Design and integrate processes and learning frameworks that align with Commercial Claims business objectives, ensuring long-term effectiveness and sustainability.
  • Conduct capability reviews with senior claims officers, providing actionable insights for continuous improvement.

**What We Offer**

  • A competitive salary of **$120,000 - $150,000 per annum**, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment with a diverse team of professionals.
  • A comprehensive employee benefits package, including discounts and offers on retail favourite stores and insurance products.
  • Prioritised work-life balance with flexible work arrangements and an employee assistance program.

**About Suncorp Group**

Suncorp Group believes in creating a workplace where employees feel valued, included, and connected. We are passionate about diversity, accessibility, and inclusivity, offering flexible work arrangements, career development programs, and building connected relationships among team members and customers.



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