Senior Claims Professional

1 month ago


Melbourne, Victoria, Australia Gallagher Full time

About the Role

We are seeking an experienced Senior Claims Professional to join our Gallagher team. This is a fantastic opportunity for someone who is passionate about providing exceptional customer service and wants to make a real difference in people's lives.

Your Responsibilities

  • Managing and processing claims for injured workers, ensuring timely and accurate reimbursement of medical expenses.
  • Reviewing and approving requests for medical treatment, while maintaining strong communication with internal and external stakeholders.
  • Utilizing claims management systems and databases to record and review claims information, ensuring privacy and accuracy.
  • Working closely with injured workers, employers, treating health care providers, and other external parties to facilitate sustainable return to work and life.

About You

  • You have previous experience in a customer service-based role, particularly in fields such as employment services, rehabilitation, mental health, social work, or health & safety.
  • Strong telephone-based conversational/communication skills, administrative skills, and ability to learn and use systems/databases.
  • You possess resilience, exceptional time management and organisational skills, excellent communication and interpersonal skills, and a team-player attitude.

What We Can Offer

  • Dedicated learning and capability experts, and a tailored training program to set you up for success.
  • Attractive remuneration packaging, flexible work arrangements, including Work from Home.
  • Paid Parental Leave, Collaborative working environment, opportunities for ongoing education and development, career progression, and more.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.



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