Senior Governance and Claims Officer

2 weeks ago


Melbourne, Victoria, Australia Comcare Full time

Team and Role Overview

The Claims Governance Team provides expert policy guidance and Claims Manual content for the Claims Management Group. The team supports the Group in improving client experience, return to health, and return to work by continuously enhancing key objectives, including Claims Manual updates, helpdesk functions, service rates, governance materials, and online platform development.

The Senior Claims Governance Officer develops and administers Comcare's claims management governance, managing content for claims management operations on Comcare's internet and intranet using SharePoint and other technology systems. They support the Group in updating online platforms, including ClaimsHQ, ComNet, and the external website. This role reports to the Assistant Director, Claims Governance, and assists with supervising and developing other staff members.

Key Responsibilities

  • Develop and administer Comcare's claims management governance
  • Manage content for claims management operations on Comcare's internet and intranet
  • Support the Group in updating online platforms

Requirements and Qualifications

  • Tertiary qualifications in a relevant field such as law, health, compensation, business, or management
  • Experience in an insurance or injury compensation environment
  • Australian citizenship
  • Character clearance (Australian Criminal History Check)
  • Ability to obtain and maintain a Baseline Security Clearance


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