Compensation Claims Expert

2 days ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

About the Role

As a Technical Claims Specialist, you will be responsible for providing technical and legislative claims expertise to support the effective management of workers' compensation claims. Your unique skillset will be pivotal in coaching and mentoring claims staff on complex claims matters.

Key Responsibilities:

  • Expert Application: Utilize your specialist knowledge to manage complex claims and serve as a technical reference for Case Managers and Senior Case Managers.
  • Client Support: Provide expert guidance and assistance to employer clients requiring specialized technical support.
  • Legal Liaison: Interact with and provide instructions to Legal Panel Firms on pre-litigated and litigated matters within required timeframes.
  • Communication: Keep employers, consultants, and other involved parties updated on the status of litigated matters.
  • Quality Assurance: Conduct thorough quality revisions and endorsements of adverse decisions.
  • Collaboration: Participate in case conferencing with Case Managers and attend claims review meetings to ensure comprehensive case management.
  • Strategy Development: Assist with strategy considerations and attend conciliation conferences to support effective claims resolution.
  • Mentorship: Mentor and coach team members, fostering a culture of continuous learning and professional growth.

What we're looking for:

  • Industry Experience: Proven experience in the workers' compensation industry and a strong understanding of Work Cover legislation.
  • Legislative Knowledge: Ability to interpret and apply the Accident Compensation Act effectively.
  • Customer Service Excellence: Outstanding customer service skills with a focus on client satisfaction.
  • Communication Skills: Exceptional communication and interpersonal skills to interact effectively with clients and team members.
  • Client Service Background: Experience in client service roles, demonstrating a commitment to client support and satisfaction.
  • Leadership Abilities: Strong coaching, mentoring, and leadership skills to guide and develop team members.
  • Educational Background: A Bachelor of Law Degree and/or industry-related qualifications are ideal but not mandatory.

We offer a competitive salary package of approximately $85,000 per annum, commensurate with experience and qualifications. Additionally, our company provides a range of benefits, including flexible work arrangements, paid parental leave, health insurance discounts, employee recognition awards, and more. We value inclusion and diversity, and are committed to creating a positive and supportive work environment that allows our employees to thrive.

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