IT Support Specialist
3 weeks ago
We are one of Australia's largest and most successful retailers, with a strong focus on customer satisfaction and employee passion.
Job DescriptionThis is an entry-level IT support role that will provide technical assistance to our Support Office and retail store teams. The position involves receiving and responding to IT queries, troubleshooting issues, and escalating problems to the Service Desk Manager or other support teams as needed.
Key Responsibilities:- Providing IT support to our Support Office and retail store teams;
- Receiving and responding to IT queries in a timely and professional manner;
- Troubleshooting scanner, POS system technical issues and other Support Office inquiries;
- Escalating issues where they cannot be immediately resolved to the Service Desk Manager or other support teams;
- Keeping customers informed about the status of their issue and contributing to the education of business users.
- Able to work in a fast-paced environment and manage high volume tasks;
- Strong communication skills to establish relationships with stakeholders across all areas of the business;
- A strong sense of integrity to ensure information provided is timely and accurate;
- Possess a passion for IT and an appetite to learn and grow;
- Tertiary studies in IT are advantageous but not essential.
We offer a competitive salary range of $55,000 - $65,000 per annum, plus generous discounts to be used across all of our 7 brands, and access to our sample sales across all brands. Our office is based on St Kilda Rd, with direct access to the picturesque Fawkner Park. We also offer opportunities to support your ongoing growth and development, experience working for an international company with 7 iconic Australian brands, and the option to bring your dog to work.
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