International Business Development Representative

4 days ago

Sydney, New South Wales, Australia ISN Full time
About ISN

Established in 2001, ISN is a global leader in contractor and supplier management. Our company partners with prominent clients across various industries to connect them with reliable contractors and suppliers while ensuring a level of due diligence in the contractor management process.

Role Overview

This role offers an exceptional opportunity for a Bilingual Account Representative to utilize their language skills in support of both English and Japanese speaking customers. As a key member of our team, you will provide exceptional service and support to ISNetworld & Transparency-One supplier clients and hiring clients.

Key Responsibilities
  • Proactively service and support ISNetworld & Transparency-One supplier clients and hiring clients through account management, prospecting new business, and new supplier onboarding.
  • Lead and support prospecting efforts, including calls, emails, and new business meetings.
  • Handle client account management functions, including invoicing and collections, driving account expansion and engagement through ongoing client outreach.
  • Conduct regular client meetings and training via phone, web-based calls, and face-to-face meetings.
  • Participate in the implementation of sales and marketing projects, which may include assisting with translation to ensure ISN's brand is maintained across cultures.
  • Effectively leverage current in-country customers and contacts to research and develop new business leads in international markets.
  • Field incoming calls, handle customer inquiries, and troubleshoot problems.
  • Research and develop various resources and reference documents for clients.
  • Support and lead events, including industry roundtables.
  • Assist with planning of annual executive review meetings with client leadership to review account progress, data analysis, benchmarking, and develop goals for the upcoming year.
Requirements
  • Bachelor's degree from an accredited university or equivalent work experience.
  • Excellent verbal and written bilingual communication skills in English and Japanese.
Salary and Benefits

The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience. Additionally, ISN offers a comprehensive benefits package, including:

  • Up to $400 AUD reimbursement for office parking or public transportation.
  • Monthly cell phone reimbursement.
  • 100% company-paid supplemental health insurance premiums for employees and dependents.
  • Long-Term & Short-Term Disability Coverage.
  • Hybrid working schedule with lunch provided on in-office days.
  • Domestic and international travel opportunities.
  • 11% superannuation contribution.
  • Time Off & Paid Holidays:
    • 4 weeks of annual leave per year of service.
    • 10 days of personal leave per 12 months.
    • 12 paid holidays.
  • Team-building activities and events, including quarterly kick-off meetings and community volunteer day.
  • Matching charitable gift program.
  • Employee assistance program.
  • Professional development & training opportunities.
  • Wellness Program: Focuses on community, financial, mental, nutrition, physical, and social health.
  • Business casual, jeans allowed.
Working Conditions

Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings. ISN does not provide work visa sponsorship for this position. Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

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